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Bookings/Reservations Terms & Conditions

The following are the definitions used in sales and reservation

Term

Explanation

3rd person sharing / Triple Sharing

A 3rd person sharing option is when 3 guests share one cabin or room with his or her own bed

Twin Sharing

2 Single Beds in one room (Bed size is 100cm x 200cm)

King Sharing

1 King Bed in one room (Bed size is 200cmx200m)

FIT

Free-Individual-Traveller, not on full charters or half charters or in group bookings for Cocotinos that are 2 rooms or less.

Enquiry/Inquiry

An enquiry/inquiry is made when a party submits a question on availability for a specific period/schedule for Cocotinos accommodation

Reservation/Booking

A reservation/booking is made when an enquiry for availability is positive. An invoice will be raised for the reservation/booking and send to enquirer for payment. However, it is not a confirmation of acceptance of the reservation/booking by Cocotinos Manado until full payment is received.

Confirmation of Service Exchange

A confirmation of service exchange will be issued to the enquirer once full payment is received for the reservation/booking.

Enquiries/Inquiries can be accepted by verbal or written method of communications. However, Reservations/Bookings are given in writing only and the enquirer will receive an invoice requesting for payment to confirm the reservation/booking. Once full payment is received, a Confirmation of Service Exchange Voucher will be issued.

Free-Individual-Travellers (FITs) – 4 Rooms or Less

Unless otherwise stated in specific promotional sales literature, to confirm a reservation/booking, a minimum deposit of 30% of the total sum payable must be received by Odyssea Divers (c/o Odyssea Asia Pte Ltd) within 14 days of the date of the invoice.

The remaining balance must be paid 30 days prior to guest(s) check-in. If a reservation/booking is made within 30 days prior to the date of check-in, full payment is required to confirm the reservation/booking.

Group – 5 Rooms or More

Unless otherwise stated in specific promotional sales literature, to confirm a reservation/booking that is made for 5 rooms or more, a minimum of Non-Refundable deposit of 1000USD must be received by Odyssea Divers (c/o Odyssea Asia Pte Ltd) within 14 days of the date of the invoice.

The remaining balance must be paid 45 days prior to guest(s) check-in. If a reservation/booking is made within 45 days prior to the date of check-in, full payment is required within 7 days of the date of invoice to confirm the reservation/booking.

CANCELLATION and AMENDMENT ANNOUNCEMENTS

Amendments or cancellation of confirmation of Cocotinos & Odyssea Divers service exchange must be made in writing to avoid misinterpretation and misunderstanding. Any amendment of arrival and departure date is subjected to availability and acceptance by Odyssea Divers.

Unless otherwise stated in the sales literature, the following cancellation charges will be applied to each invoice.


Cocotinos' Special Dive and Non Dive Packages for FIT or Group

Notice made before departure in

Cancellation Charges

More than 45 days

No Charge

Between 30 to 45 days

30% of Total Invoiced Amount

Between 15 to 29 Days

50% of Total Invoiced Amount

Between 3 to 14 Days

75% of Total Invoiced Amount

Less than 48 hours or No Show

100% of Total Invoiced Amount


FIT or Group Not On Special Dive and Non-Dive Packages

Notice made before departure in

Cancellation Charges

More than 45 days

No Charge

Between 30 to 45 days

30% of Total Invoiced Amount

Between 2 to 29 Days

50% of Total Invoiced Amount

No Show

100% of Total Invoiced Amount

Before check-in, all changes to reservations/bookings are subject to availability and if any modification is requested, the new reservation/booking must the same or of greater value to the one already paid for.

Any bank charges or third-party administration fees that may arise from any cancellation or amendment shall be borne the guest.

TRAVEL DOCUMENTS

All guests are to have a valid visa (if required) and international passport with a minimum of SIX months’ validity from the date of entry into Indonesia and to ensure that they have more than 4 empty pages in their passports for immigration entry visa stamp. Cocotinos will not be responsible for any inconveniences and incidentals caused by the failure of the guest to undertake this responsibility (including the verification of visa requirements). If any of Cocotinos’ guests should be refused entry into Indonesia, for any reason whatsoever, Cocotinos reserves the right to apply the “No-Show” cancellation policy.

TRAVEL INSURANCE and DIVE INSURANCE

Travel Insurance is strongly recommended for all guests staying in Cocotinos. For diving guests, the insurance should provide coverage for scuba related injuries and international evacuations in addition to other standard travel insurance policy coverage. The insurance policy should cover international emergency evacuations, trip cancellations, baggage loss, hospitalisations, medical treatments including hyperbaric recompression, etc.

Cocotinos will not take any responsibility whatsoever for any expenses that may be incurred through lack of adequate insurance coverage taken up by the guest.

Cocotinos shall assume that the guest has duly been recommended the benefits of having suitable travel insurance.

DIVE CERTIFICATION PROOF

All guests participating in recreational guided or unguided scuba activities must present their dive certification card and/or dive log book for verification. Odyssea Divers reserves the right to reject any dive participation or suggest a refresher course if any scuba participant is unable to perform dive skills at level deemed safe to continue participation in normal diving activities.

Odyssea Divers reserve the right to reject any participation in scuba diving activities if dive certification proof is not presented upon request.

No refunds will be granted if any guest is rejected from participating for reasons beyond the control of Odyssea Divers (ie. failure to provide proof of dive certification/qualification or health problems) from any activities that has been prepaid.

DISCHARGED OF LIABILITIES

Cocotinos, Odyssea Divers and its associates act only as service providers for the transportation, accommodation, scuba diving activities, boating activities and other principal service. We accept no responsibilities for civil unrest, terrorism, strikes, illness, epidemics, accidents, injuries, damage, loss and theft, quarantine, customs regulations, changes in flight itinerary, delays, deportation or refusal of entry by immigration authorities and other circumstances beyond Cocotinos Manado’s control.

All guests participating in any form of scuba and skin diving activity (including boating, snorkelling) must sign Liability Waiver & Assumption of Risk form(s).

Cocotinosreserves the right to make any alterations to any itinerary as deemed necessary. Odyssea Divers also reserves the right to cancel the whole itinerary or any part of the itinerary for any reason, including an insufficient number of participants, inclement weather, logistics, mechanical, safety considerations, etc.